bank tellers

i called the bank to ask why i cann't do a transaction online between my accounts, after being routed through 3 tellers and agents and officers, the asnwer was "no you can't do this online, you should come to the branch to do it". WHAT!!! that is just stubid. and check this too, when i asked why i don't see my account information like rate on the portal, the "teller" said "well sir, you don't people seeing your information online, this is for your protection". what protection and what information. the bank is asking me for 3 passwords before logging me in, and then for my protection, they hide my interest rate on the account?!! isn't this retarded or what.